Regulatory Agency

Canadian Radio-Television and Telecommunications Commission


The Canadian Radio-television and Telecommunications Commission (CRTC) is an independent public organization that regulates and supervises the Canadian broadcasting and telecommunications systems. The CRTC’s mandate is to ensure that both the broadcasting and telecommunications systems serve the Canadian public. The CRTC uses the objectives in the Broadcasting Act and the Telecommunications Act  to guide its policy decisions.

If you have seen or heard something on TV or radio that you object to, or you have another type of issue about your broadcasting service, you can make a complaint. The CRTC is not a censor, and cannot tell broadcasters what they can or cannot air. However, certain standards apply to the content of programs, and broadcasters are expected to comply with these standards. Complaints about programming on private radio and television stations may be referred to the Canadian Broadcast Standards Council (CBSC).

The CRTC does not regulate newspapers nor magazines.  The rates, quality of service and business practices of competitive broadcasting and telecommunication services such as cable, satellite, cellular, long distance and internet services are not regulated by the CRTC.  The CRTC website has information about who to contact first to make broadcasting, phone and internet complaints. It also explains what to do if you are not satisfied with the response.

As an independent organization, the CRTC works to serve the needs and interests of citizens, industries, interest groups and the government. The CRTC reports to Parliament through the Minister of Canadian Heritage.


Ottawa, Ontario
Canada, K1A 0N2

Telephone: 1-877-249- 2782 (toll free)
Fax: 819-994-0218

Justice Education Society Resources

Early Resolution

The best way to deal with a complaint about a telecommunications service, such as your home telephone, cell phone or internet, is to contact the service provider and resolve it directly. The following videos and PDFs will also help you to communicate more effectively with your service provider.

 If you are not satisfied with the response you got from the service provider, you should file a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS).

Preparing for a Tough Talk

Find out how to prepare for a difficult conversation to settle a dispute.
Read the PDF.

Understanding Disputes

Here’s what’s really going on behind most disputes.
Read the PDF.

Negotiating a Solution

You’ve prepared for your tough talk, now you’re ready for the next step: negotiation.
Read the PDF.