Financial Services Tribunal


The Financial Services Tribunal (FST) was established in 2004 under the Financial Institutions Act. It hears appeals from individuals and institutions who disagree with enforcement decisions made by any of the following:

  • Insurance Council of British Columbia
  • Real Estate Council of British Columbia
  • Superintendent of Real Estate
  • Superintendent of Pensions
  • Registrar of Mortgage Brokers
  • Superintendent of Financial Institutions

The FST provides an avenue of appeal for people who believe they have been wrongly limited in or denied the ability to work in one of the occupations regulated by those organizations.


Financial Services Tribunal

4th Floor, 747 Fort Street
Victoria, BC V8W 3E9

Mailing address:
PO Box 9425 Stn Prov Govt
Victoria, BC  V8W 9V1

Telephone: 250-387-3464; toll free 1-800-663-7867
Fax: 250-356-9923

Justice Education Society Resources

Early Resolution

Before you appeal to the tribunal, have you tried to work out your situation by other methods? The tribunal process can take a lot of time and may not result in the decision you expected. Use this Early Dispute Resolution checklist to find out if you have tried all avenues available to you. The following videos and PDFs will also help you.

Choosing a Dispute Resolution Option

Find out about mediation and other ways to resolve disputes.
Read the PDF.

Preparing for a Tough Talk

Find out how to prepare for a difficult conversation to settle a dispute.
Read the PDF.

Understanding Disputes

Here’s what’s really going on behind most disputes.
Read the PDF.

Negotiating a Solution

You’ve prepared for your tough talk, now you’re ready for the next step: negotiation.
Read the PDF.

Preparing for a Hearing

If you have decided to move forward with the tribunal process, use this Tribunal Hearing Preparation checklist to help you get ready. You may also like to take a look at these videos and PDFs for more about how to prepare your case.

Hearings: First steps

This video introduces the different tribunal processes, including mediation and settlement conferences.
Read the PDF.

Written Hearings

This video describes the process for submitting your case in writing and what your submission must contain.
Read the PDF.

In-person Hearings

Watch a dramatization of what it’s like to make a case at an in-person hearing.
Read the PDF.

Telephone hearings

Find out how to prepare to make an effective presentation for a hearing over the phone.
Read the PDF.