Passenger Transportation Board


The Passenger Transportation Board is established under the Passenger Transportation Act.  The board’s primary responsibility is to make decisions on applications relating to the licensing of passenger directed vehicles (e.g., taxis, limousines, shuttle vans) and inter-city buses in British Columbia.  The board receives between 110 and 225 applications a year.  

The board also hears appeals regarding administrative penalties (including fines and license suspensions) that are imposed on an operator by the Registrar of Passenger Transportation.


Passenger Transportation Board
202 – 940 Blanshard Street
Victoria, British Columbia V8W 9T5

Telephone: 250-953-3777
Fax: 250-953-3788

Justice Education Society Resources

Preparing for a Hearing

The videos below provide general information on hearings before a tribunal. However, the Passenger Transportation Board is a licensing tribunal and not a dispute resolution tribunal. This information may not apply directly to board decision-making. Please refer to the board’s Apply page for information specific to the board.

Use this Tribunal Hearing Preparation checklist to help you get ready. You may also like to take a look at these videos and PDFs for more about how to prepare your case.

Written Hearings

This video describes the process for submitting your case in writing and what your submission must contain.
Read the PDF.

Telephone hearings

Find out how to prepare to make an effective presentation for a hearing over the phone.
Read the PDF.

In-person Hearings

Watch a dramatization of what it’s like to make a case at an in-person hearing.
Read the PDF.