Regulatory Agency

College of Pharmacists of BC


The College of Pharmacists of BC (CPBC) is the regulatory body for pharmacy in British Columbia and is responsible for registering pharmacists and pharmacy technicians and licensing pharmacies throughout the province. Founded in 1891, the CPBC is a vital link in the chain of trust that connects patients, pharmacists and pharmacy technicians, and as such, it is accountable to the public. The CPBC’s mandate is to protect the public by ensuring pharmacists and pharmacy technicians provide safe, effective and competent care to help people achieve better health. The CPBC receives its authority from the government of BC through the Health Professions Act and the Pharmacy Operation and Drug Scheduling Act.

The CPBC investigates all complaints related to a pharmacist’s and pharmacy technician’s professional practice; however, it does not have jurisdiction to investigate concerns about business practices, financial matters, poor service, or the manners of the pharmacist (e.g., rudeness). These concerns should generally be referred to the pharmacy manager, pharmacy owner, or head office (in the case of a pharmacy chain). See the College’s Complaints Resolution section for more.


College of Pharmacists of BC
200-1765 West 8 Avenue
Vancouver, BC
V6J 5C6

Telephone: 604-733-2440
Toll Free: 1-800-663-1940
Fax: 604-733-2493

Justice Education Society Resources

Early Resolution

Before you make a complaint, have you tried to work out your situation by other methods? Use this Early Dispute Resolution checklist to find out if you have tried all avenues available to you. The following videos and PDFs may also help you.

Negotiating a Solution

You’ve prepared for your tough talk, now you’re ready for the next step: negotiation.
Read the PDF.

Understanding Disputes

Here’s what’s really going on behind most disputes.
Read the PDF.

Preparing for a Tough Talk

Find out how to prepare for a difficult conversation to settle a dispute.
Read the PDF.

Choosing a Dispute Resolution Option

Find out about mediation and other ways to resolve disputes.
Read the PDF.

Preparing for a Hearing

If you have to appear before a tribunal, use this Tribunal Hearing Preparation checklist to help you get ready. You may also like to take a look at these videos and PDFs for more about how to prepare your case.

In-person Hearings

Watch a dramatization of what it’s like to make a case at an in-person hearing.
Read the PDF.

Telephone hearings

Find out how to prepare to make an effective presentation for a hearing over the phone.
Read the PDF.

Hearings: First steps

This video introduces the different tribunal processes, including mediation and settlement conferences.
Read the PDF.

Written Hearings

This video describes the process for submitting your case in writing and what your submission must contain.
Read the PDF.