College of Physical Therapists of BC
About
The College of Physical Therapists of British Columbia (CPTBC) is a not-for-profit organization responsible for regulating the practice of physical therapists in the public interest. CPTBC is a regulatory organization that operates within the legislative framework provided by the Health Professions Act. The CPTBC sets standards for entry into the profession, registers physical therapists, sets and enforces a set of rules that registrants must follow and develops programs to promote the highest standards of physical therapy practice.
The CPTBC also investigates complaints and disciplines physical therapists who have been found guilty of professional misconduct or incompetence. If a complainant is not satisfied with the resolution, they can file an appeal with the Hospital Professions Review Board. Complaint procedures are outlined on the CPTBC website.
Contact
College of Physical Therapists of BC
Suite 1420, 1200 West 73rd Avenue
Vancouver, BC
Canada
V6P 6G5
Telephone: 604-730-9193
Toll Free: 1-877-576-6744
Fax: 604-730-9273
Website: www.cptbc.org
Email: info@cptbc.org
Justice Education Society Resources
Early Resolution
Before you appeal to the tribunal, have you tried to work out your situation by other methods? The tribunal process can take a lot of time and may not result in the decision you expected. Use this Early Dispute Resolution checklist to find out if you have tried all avenues available to you. The following videos and PDFs will also help you.

You’ve prepared for your tough talk, now you’re ready for the next step: negotiation.
Read the PDF.

Here’s what’s really going on behind most disputes.
Read the PDF.

Find out how to prepare for a difficult conversation to settle a dispute.
Read the PDF.

Find out about mediation and other ways to resolve disputes.
Read the PDF.
Preparing for a Hearing
If you have decided to move forward with the tribunal process, use this Tribunal Hearing Preparation checklist to help you get ready. You may also like to take a look at these videos and PDFs for more about how to prepare your case.

This video describes the process for submitting your case in writing and what your submission must contain.
Read the PDF.

Watch a dramatization of what it’s like to make a case at an in-person hearing.
Read the PDF.

Find out how to prepare to make an effective presentation for a hearing over the phone.
Read the PDF.

This video introduces the different tribunal processes, including mediation and settlement conferences.
Read the PDF.