Community Care and Assisted Living Appeal Board


The Community Care & Assisted Living Appeal Board (CCALAB) is an administrative tribunal that hears appeals under section 29 of the Community Care and Assisted Living Act.

The board's purpose is to provide a specialized, impartial, accessible and cost-effective forum for hearing appeals of licensing, registration and certification decisions regarding community care and assisted living facilities and early childhood educators.

Decisions made under the Act must balance the need to ensure minimum standards of health and safety for those cared for in facilities and the need to ensure fair process for operators and educators.


Community Care & Assisted Living Appeal Board
4th Floor, 747 Fort Street
Victoria, BC V8W 3E9

Mailing address:
PO Box 9425 Stn Prov Govt
Victoria, BC V8W 9V1

Telephone: (250) 387-3464; 1-800 663-7867 (toll free)
Fax: (250) 356-9923

Justice Education Society Resources

Early Resolution

Before you appeal to the tribunal, have you tried to work out your situation by other methods? The tribunal process can take a lot of time and may not result in the decision you expected. Use this Early Dispute Resolution checklist to find out if you have tried all avenues available to you. Also see the Resolving Disputes section on the CCALAB site.

Preparing for a Hearing

If you have decided to move forward with the tribunal process, use this Tribunal Hearing Preparation checklist to help you get ready. The CCALAB site contains useful Information Sheets regarding how to prepare a case for tribunal. You may also like to take a look at these videos for more general information about how to prepare your case.

Written Hearings

This video describes the process for submitting your case in writing and what your submission must contain.
Read the PDF.

In-person Hearings

Watch a dramatization of what it’s like to make a case at an in-person hearing.
Read the PDF.

Telephone hearings

Find out how to prepare to make an effective presentation for a hearing over the phone.
Read the PDF.

Hearings: First steps

This video introduces the different tribunal processes, including mediation and settlement conferences.
Read the PDF.