Finance, Industry and Trade


Social Security Tribunal (SST)
Type: Federal

The Social Security Tribunal (SST) is an independent administrative tribunal that makes decisions on social security appeals.

The Social Security Tribunal hears appeals on government decisions regarding 

  • Employment Insurance (EI), 
  • Canada Pension Plan (CPP) disability appeals, 
  • Other appeals related to CPP retirement pensions, post-retirement benefits, survivor’s pensions, orphan’s benefits, death benefits, and 
  • Old Age Security (OAS)

The first level of appeal from Service Canada goes to the General Division. The Appeal Division deals with appeals from the General Division.

Telephone: 1-877-227-8577
Fax: 1-855-814-4117
Financial Services Tribunal (FST)
Type: Vancouver Coastal

The FST has the authority to hear and decide appeals of enforcement decisions made by the Insurance Council of British Columbia, the Superintendent of Real Estate, the Superintendent of Pensions, the Registrar of Mortgage Brokers and the Superintendent of Financial Institutions.

Telephone: 250-387-3464
Fax: 250-356-9923
Address: 4th Floor, 747 Fort Street Victoria, BC V8W 3E9
Canada Revenue Agency (CRA)
Type: Federal

The CRA administers:

  • tax laws for the Government of Canada and for most provinces and territories
  • social and economic benefit and incentive programs delivered through the tax system
  • reviews disputes about assessments and determinations made under Canada’s fiscal policies

You can dispute or object to certain decisions made by the CRA. See File an objection.

Office of the Taxpayers' Ombudsperson conducts independent and objective examinations of CRA service-related complaints

British Columbia Securities Commission (BCSC)
Type: Vancouver Coastal

The British Columbia Securities Commission is the independent provincial government agency that enforces BC’s Securities Act, which regulates how businesses raise money and how securities, such as stocks, bonds and mutual funds, are bought and sold.

  • Ensures companies that are publicly listed in B.C. to provide accurate and complete information about their finances, strategy and operations
  • Hold violators accountable through financial penalties and banishment from the investment markets
Telephone: 604-899-6500
Fax: 604-899-6506
Address: 701 West Georgia Street P.O. Box 10142, Pacific Centre Vancouver, BC V7Y 1L2
British Columbia Financial Services Authority (BCFSA)
Type: Vancouver Coastal

The BCFSA regulates credit unions, trust companies, insurance companies, pension plans, mortgage brokers and real estate professionals. They work to ensure that consumers participating in financial services transactions are protected. They provide information and guidance necessary to enable industry participants to comply with legislative requirements and best practices


  • Investigates, audits, and disciplines the industries they regulate
  • Provide information and resources to the industries and professionals they regulate to support and enhance regulatory compliance
  • Provide information for the public to help make informed decisions when dealing with the financial services industries they regulate
Telephone: 604-660-3555
Fax: 604-660-3365
Address: 600-750 West Pender Street Vancouver B.C. V6C 2T8 Canada
Financial Consumer Agency of Canada (FCAC)
Type: Federal

The Financial Consumer Agency of Canada is responsible for protecting the rights and interests of consumers of financial products and services. It supervises federally regulated financial entities, such as banks, and strengthens the financial literacy of Canadian


  • Supervises compliance with federal consumer protection laws that apply to banks and federally incorporated trust, loan and insurance companies
  • Protects the rights and interests of consumers of financial products and services
  • Educates Canadians to increase financial literacy and inform consumers of financial products and services
  • Researches trends and emerging issues that may impact consumers of financial products and services
Telephone: 1-866-461-FCAC (3222)
Fax: 613-947-7771
Address: 427 Laurier Avenue West, 5th Floor Ottawa, ON K1R 1B9
The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC)
Type: Federal

FINTRAC is an independent agency intended to contribute to the public safety of Canadians and help protect the integrity of Canada's financial system through the detection and deterrence of money laundering and terrorist financing.

FINTRAC ensures the compliance of businesses subject to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and associated Regulations. It provides financial intelligence for law enforcement and national security agencies to assist in the investigation of money laundering and terrorist activity financing offences.

The FINTRAC fulfills its mandate through the following activities:

  • Receiving financial transaction reports and voluntary information on money laundering and terrorist financing
  • Ensuring compliance of reporting entities with the legislation and regulations
  • Producing financial intelligence relevant to money laundering, terrorist activity financing and threats to the security of Canada investigations
  • Researching and analyzing data from a variety of information sources that shed light on trends and patterns
  • Maintaining a registry of money services businesses in Canada
  • Enhancing public awareness and understanding of money laundering and terrorist activity financing

If you do not agree with a decision made by FINTRAC, you may request a review of your file.

Telephone: 1-866-346-8722
Fax: 613-943-7931
Address: 24th floor, 234 Laurier Avenue West Ottawa ON K1P 1H7 CANADA
The Office of the Superintendent of Financial Institutions (OSFI)
Type: Federal

The Office of the Superintendent of Financial Institutions is an independent federal government agency that regulates and supervises more than 400 federally regulated financial institutions to determine whether they are in sound financial condition and meeting their requirements. OSFI also regulates and supervises 1,200 pension plans to determine if they meet the minimum funding requirements and are complying with other requirements.

  • Primary regulator and supervisor of federally regulated deposit-taking institutions, insurance companies, and private pension plans
  • Interprets and applies legislation and regulations, issues guidelines, and approves requests from federally regulated institutions
  • Makes interventions to protect the rights and interests of depositors, policyholders and pension plan members
Telephone: 1-800-385-8647
Fax: 613-990-5591
Address: 255 Albert Street 12th Floor Ottawa, Ontario K1A 0H2


Consumer Protection BC
Type: Vancouver Coastal

Consumer Protection BC is the regulator of a variety of sectors and specific types of consumer transactions in British Columbia. Their purpose is to license and inspect regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws and educate consumers and businesses about their rights and responsibilities.

Industries licensed by Consumer Protection BC:

  • Motion Pictures
  • Payday Lending
  • High Cost Credit Granting
  • Debt Collection & Bailiffs
  • Debt Repayment Agents
  • Home Inspectors
  • Cemetery & Funeral Services
  • Travel Agencies
  • Telemarketing
Telephone: 604-320-1667
Fax: 250-920-7181
Address: Licensing and Inquiry Centre 307-3450 Uptown Blvd. Victoria, BC V8Z 0B9
Skilled Trades BC Appeal Board (STBCAB)
Type: Vancouver Coastal

THe STBCAB provides a specialized independent, accessible and cost-effective forum for the hearing of appeals from decisions of the Skilled Trades BC regarding trainees and industry training credentials

Under the Skilled Trade BC Act, a person who is the subject of any of the following decisions or orders may request, within 30 days of receiving written notice of the decision or order, a review by the review officer of the decision or order:

(a) a refusal by the corporation to award a person an industry training credential;

(b) a refusal by the corporation to determine that a person is a trade qualifier;

(c) the suspension or cancellation by the corporation of a person's industry training credential;

(d) a refusal by the corporation to register a person as an apprentice;

(e) the cancellation by the corporation of a person's registration as an apprentice;

(f) an examination or assessment by the corporation of a person's training;

(g) a refusal by the corporation to issue a person a temporary authorization under section 31 ;

(h) a refusal by the corporation to grant a supervision ratio adjustment under section 33 ;

(i) the issuance by a compliance officer of a warning under section 37 or a compliance order under section 38;

(j) the imposition by a compliance officer or another officer or employee of the corporation of an administrative monetary penalty under section 39 [administrative monetary penalties];

(k) a decision or order prescribed by the minister.

Telephone: 250-387-3464
Fax: 250-356-9923
Address: 4th Floor, 747 Fort Street Victoria, BC V8W 3E9